getting weird \"timeout\" message...help???!!!

by **Nelfo** » Thu Mar 27, 2008 5:12 pm

Alright, this is all the information I can give you. It seems to give the error after 10-20 seconds. Below are two logins, I typed as much as I could before it crapped out:

Code: Select all: 10:05:50 * admin joins Lobby 27/03/2008 10:05:59 ‹admin› hello 27/03/2008 10:06:03 ‹admin› I am back 27/03/2008 10:06:06 ‹admin› on my site 27/03/2008 10:06:10 ‹admin› checking for errors 27/03/2008 10:07:03 * admin joins Lobby 27/03/2008 10:07:09 ‹admin› hi there 27/03/2008 10:07:12 ‹admin› me again 27/03/2008 10:07:19 ‹admin› using a different browser 27/03/2008 10:07:22 ‹admin› no errors so far

Here is how I'm pulling in the chat (it's an iframe so the the prototype you are using doesn't collide with my mootools.. error happens whether I hit the iframe page directly or not):

Code: Select all: require_once "../chat/src/phpfreechat.class.php"; // adjust to your own path $params["serverid"] = md5(__FILE__); $params["refresh_delay"] = 2000; // 2000ms = 2s $nick = $logged_in ? $user['username'] : "Guest"; $nick = $user['ID'] == 1 ? "admin" : $nick; $params['isadmin'] = $user['ID'] == 1 ? true : false; $params["nick"] = $nick; // it can be useful to take nicks from a database $params['frozen_nick'] = true; $params["channels"] = array('Lobby'); $params['skip_proxies'] = array('log'); $chat = new phpFreeChat($params); ?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head> <meta http-equiv="content-type" content="text/html; charset=iso-8859-1" /> <title>Untitled</title> <meta name="generator" content="BBEdit 8.2" /> </head> <body> <? $chat->printJavascript(); $chat->printStyle(); $chat->printChat(); ?> </body> </html>

by **Nelfo** » Thu Mar 27, 2008 5:21 pm

Please let me know if there is any server information you would find useful.

by **Nelfo** » Thu Mar 27, 2008 6:00 pm

So I just had a look at this bug report:

http://sourceforge.net/tracker/index.php?func=detail&aid=1831667&group_id=158880&atid=809601

....and sure enough when I comment out this line in my above code:

Code: Select all: $params["nick"] = $nick;

The problem goes away. Kerphi?

by **j0sh** » Thu Mar 27, 2008 6:19 pm

kerphi wrote:Thank you for all these details. As I cannot reproduce the bug myself, currently I cannot investigate, but please don't stop your reports.

i can reproduce the error simply join to chat from 2 different browser (firefox 2.0.0.13 & ie7) contemporary
example:

Code: Select all: 27/03/2008 18:17:23 * guest24 quit (timeout) 27/03/2008 18:17:31 * guest644 quit (timeout) 27/03/2008 18:17:46 * guest24 quit (timeout) 27/03/2008 18:17:54 * guest644 quit (timeout) 27/03/2008 18:18:08 * guest24 quit (timeout) 27/03/2008 18:18:16 * guest644 quit (timeout) 27/03/2008 18:18:31 * guest24 quit (timeout) 27/03/2008 18:18:39 * guest644 quit (timeout) 27/03/2008 18:18:54 * guest24 quit (timeout) 27/03/2008 18:19:01 * guest644 quit (timeout) 27/03/2008 18:19:24 * guest644 quit (timeout)

when i use only one browser can chat normally but a lot of users are kicked out using only one browser... probably there are problems with the sessions check?

by **Nelfo** » Thu Mar 27, 2008 6:30 pm

It looks to me like we have two separate problems. I'm not getting the "quit (timeout)"

by **stepvut** » Thu Mar 27, 2008 6:33 pm

please post your browser name/version and answer: work or not
i can repeat this bug on official demo in explorer only

by **Nelfo** » Thu Mar 27, 2008 6:35 pm

Nelfo wrote:http://sourceforge.net/tracker/index.php?func=detail&aid=1831667&group_id=158880&atid=809601

In my case it's not a browser issue

by **shini** » Fri Mar 28, 2008 9:17 am

In my opinion, this bug could be related to either performance or connection speed; I suppose this because in the phpfreechat I installed, some users can talk in the chat a whole day without any problems, whereas some users gets kicked systematicaly after 20 or 30 seconds...

And the people having problems are always the same!

by **zeep** » Fri Mar 28, 2008 9:52 am

I also experience this bug. In my opinion the timeout mechanism is much too aggressive.

Taking a look at pfcglobalconfig:

Code: Select all: /** * This parameter is used to control the refresh_delay value dynamically. * More the chat is active, more the refresh_delay is low, that means more the chat is responsive. * The first parameter is a refresh delay value, the second is a time inactivity boundary etc ... * (Default value: array(2000,20000,3000,60000 ... that means: start with 2s delay after 20s of inactivity, * 3s delay after 60s of inactivity ...) */ var $refresh_delay_steps = array(2000,20000,3000,30000,5000,60000,8000,300000,15000,600000,30000); /** * This is the time of inactivity to wait before considering a user is disconnected (in milliseconds). * A user is inactive only if s/he closed his/her chat window. A user with an open chat window * is not inactive because s/he sends each <code>refresh_delay</code> an HTTP request. * (Default value: 20000 it means 20000 ms or 20 seconds) */ var $timeout = 20000;

So timeout is 20s, but the refresh time can be up to 30s.
I will try to set the timeout to 120000 (2 minutes), hope this helps.

by **phpfreechat** » Fri Mar 28, 2008 9:55 am

Nelfo, are you trying to login to your chat with the same nickname and with two different browsers (so two different php session) ?
If the answer is yes, it's normal that it will not work as expected. Current phpfreechat doesn't make any test for this case but I can tell you this is really bad: your two browser will have two different session id and the second will overlap with the first and finally the chat behavior will be unpredictable.
So you are right, your problem is a completely different problem from this topic problem ("quit (timeout)").
I added a todolist page in the wiki and I listed your problem. http://www.phpfreechat.net/todo

by **j0sh** » Fri Mar 28, 2008 10:01 am

kerphi wrote:So you are right, your problem is a completely different problem from this topic problem ("quit (timeout)").
I added a todolist page in the wiki and I listed your problem. http://www.phpfreechat.net/todo

i kerphi
i tried with 2 browser and 2 different nick!

by **phpfreechat** » Fri Mar 28, 2008 10:02 am

j0sh, you are right, if the php session is not well configured on your server phpfreechat behavior would be unpredictable... Could you check that the sessions are working well on a simple script disconnected from the chat ?

by **phpfreechat** » Fri Mar 28, 2008 10:03 am

j0sh wrote:
kerphi wrote:So you are right, your problem is a completely different problem from this topic problem ("quit (timeout)").
I added a todolist page in the wiki and I listed your problem. http://www.phpfreechat.net/todo

i kerphi
i tried with 2 browser and 2 different nick!

I was not spoking to you

by **j0sh** » Fri Mar 28, 2008 10:08 am

kerphi wrote:j0sh, you are right, if the php session is not well configured on your server phpfreechat behavior would be unpredictable... Could you check that the sessions are working well on a simple script disconnected from the chat ?

i installed the chat on a community based on php sessions :-)

so sessions work well... is possibile that phpfreechat session variables interfere with site session variables?

by **shini** » Fri Mar 28, 2008 11:39 am

zeep wrote:I also experience this bug. In my opinion the timeout mechanism is much too aggressive.

Taking a look at pfcglobalconfig:
Code: Select all
/** * This parameter is used to control the refresh_delay value dynamically. * More the chat is active, more the refresh_delay is low, that means more the chat is responsive. * The first parameter is a refresh delay value, the second is a time inactivity boundary etc ... * (Default value: array(2000,20000,3000,60000 ... that means: start with 2s delay after 20s of inactivity, * 3s delay after 60s of inactivity ...) */ var $refresh_delay_steps = array(2000,20000,3000,30000,5000,60000,8000,300000,15000,600000,30000); /** * This is the time of inactivity to wait before considering a user is disconnected (in milliseconds). * A user is inactive only if s/he closed his/her chat window. A user with an open chat window * is not inactive because s/he sends each <code>refresh_delay</code> an HTTP request. * (Default value: 20000 it means 20000 ms or 20 seconds) */ var $timeout = 20000;

So timeout is 20s, but the refresh time can be up to 30s.
I will try to set the timeout to 120000 (2 minutes), hope this helps.

I don't think it helps... Here are my settings (on version 1.0final):

$params["refresh_delay"] = 6000;
$params["timeout"] = 300000;

And the problem still occurs...

getting weird \"timeout\" message...help???!!!

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