Support Template
PFC Version: 1.2
PHP Version: 5.3.1
Shared or Dedicated Hosting: Dedicated
Link to your website: local site
Are you able to reproduce the issue on the official demo (http://www.phpfreechat.net/demo)? No
Have you set any parameters?
If so, please include your entire code, using the [code ] and[/code ] tags (without the space).
Drupal plugin: http://drupal.org/project/phpfreechat
Manual changes: Refresh delay = 1500
Timeout = 7000
What is the issue you are experiencing in detail?
When multiple users are logged in a batch of them recieves a timeout on the exact same time (mostly 3 to 4 users). I have had the timeout threshold set to hours and even then the timeout occured. This problem doesn't happen when there are less then 6 users logged in at the same time for an entire day. The activity can sometimes be verry low on a daily basis.
I am not able to find any errors in my Apache or SQL logs, nor any in my Drupal reports. The ping does refresh with the users that get a timeout, so there is a connection.
Are you seeing any error messages, such as javascript errors?
There are no error messages
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Here is a list of things i have tried except the PHPfreechat settings, those mentioned are the only ones i can realy remember:
- DB connections dubbled from 151 to 301 and later to 600 per user
- DB user connections dubbled from 10 to 20 (only active user should be Apache)
- Server from VMware to Physical: Win7 64x Pro, Xampp config (same problem on Ubuntu)
Another possibility is of course the network usage, but I cannot test this at the moment.
The reason I am asking this here is because Drupal module support isn't active, and the problem as described is never mentioned before.
Key features of this problem:
- Only ocures with more then 5/6 users
- Timeout Threshold won't make a difference (only delays the problem)
- Low user activity (usage is for important messages with possibility of discussion, speed in this is needed)
- Multiple users on the same time
I hope anyone can help me with this, im out of troubleshooting ideas and my knowledge of PHP is not sufficient for this.